Frequently Asked Questions
Who is a Digital Partner of Record?
The Digital Partner of Record for an Office 365, CRM Online, Intune, or Enterprise Mobility Suite subscription is the partner who is helping the customer design, build, deploy or manage a solution that they’ve built on the service. It is not the partner who sold the subscription.
What are the benefits of becoming a Digital Partner of Record?
Partners benefit because it enables them to qualify for Microsoft Partner Network (MPN) cloud competencies and enable reporting that provides a single view into the revenue, usage, and consumption driven by you at your customers. This insight can also be leveraged by partners for cross-sell/upsell opportunities, and allows partners to proactively engage customers at risk for non-renewal.
Customers benefit because it provides the partner access to usage and consumption data, so they can provide better service and help customers optimize their usage for their desired business outcomes.
Who can attach a Digital Partner of Record?
The administrator role, also known as the owner, is the only role within the customer’s tenant or account that can attach a Digital Partner of Record. Service admins, co-admins, and partners designated as delegated admins do not have the ability to change the Partner of Record.
When should a Partner of Record be added to a for Office 365, CRM Online, Intune or EMS subscription?
Microsoft recommends a Digital Partner of Record be assigned to subscriptions right away. Digital Partners of Record can also be assigned for Azure subscriptions in the admin portal for that service.