“A modern workplace allows people to do their best work anywhere, anyplace, anytime,” says Susan Doniz, Qantas Group CIO. When Qantas airlines wanted to collapse the distances between employees and enable teams to deliver great customer experiences, they turned to Microsoft 365. See the story here.
Frontline Workers form the backbone of many of the world’s largest industries. Organizations that empower their Frontline Workers reap the benefits: 83% see higher levels of customer satisfaction, 82% see increased job satisfaction among employees, and more! See all the benefits in this stats-driven infographic.
The ability to work securely from anywhere already played a role in Nebraska Furniture Mart’s (NFM) digital transformation vision, but COVID-19 pushed that goal to the forefront. Decision makers at NFM chose Microsoft 365 to advance a cloud-first strategy and standardize on a single solution. Consolidating communication on a single solution like Microsoft Teams helped drive efficiency and collaboration—all while saving costs. NFM implemented Teams Rooms systems at its Omaha headquarters, and the company will soon roll out the solution across all its stores, as well as integrate Teams Phone capabilities in the future.
Learn more about Frontline Workers—those who engage customers first—and how they can drive transformation in your organization with the right solutions from Microsoft. Subscribe now.
Driven by the state of the world today, more companies are committing to hybrid work. But how do you build out the model in a way that’s right for your business and those who are conducting it?
Simple: Talk to employees to tailor the program to their specific needs. Easier said than done? Learn what questions to ask and scenarios to consider, and then maintain flexibility so you can quickly pivot if necessary.
Frontline Workers are frequently the first to engage customers, the first to represent your brand, and the first to see your products in action. It’s crucial that this workforce has the modern tools and devices they need to increase productivity, streamline communication, and do their jobs successfully. This video provides an overview to the solutions Microsoft offers to empower your team.
The pandemic has fundamentally transformed the way we work, do business, and meet customer (and employee) needs. With data showing that all parties want flexibility, the shift to hybrid work is a strategic business opportunity for every organization—one that requires a new operating model.
The customers’ objective is to lead this change within their business and embrace innovation and the hybrid work opportunity—the inevitable way of the future. Fortunately, Microsoft has been a trailblazer in this transition, and has a guide to share what they’ve learned at scale about people, places, and processes.
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Flexibility is a must in the new post-pandemic work world. Hybrid work continues to evolve, and business leaders are looking for a new operating model. Technology is the binding factor to create inclusive meetings that keep employees engaged and inspired. Updates to Teams like PowerPoint Live, the Teams camera feed, Microsoft Whiteboard—and devices like Surface Hub—encourage digital collaboration.
Endpoint Manager combines services like Microsoft Intune, Configuration Manager, Desktop Analytics, co-management, and Windows Autopilot to help secure access, protect data, and respond and manage risk.
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Alcoa, headquartered in Pittsburgh, is a global leader in bauxite, alumina, and aluminum production with locations in 10 countries. Alcoa deployed Microsoft 365 to improve communication and processes as part of the company’s priority to reduce complexity. Employees at the company’s Iceland facility embraced Microsoft Teams, using it to access business information from any location and on their own mobile devices. Alcoa uses Teams and Microsoft 365 to become more operator-centric with solutions that enable their employees in Iceland to manage schedules efficiently, streamline processes, and improve communication.
Remote work is starting to feel mainstream, but many companies are still struggling to normalize their own personalized hybrid work models. Explore four things you should avoid in order to balance the needs of a diverse and divided workforce—from investing in the right tools and overcoming meeting fatigue to finding new ways for personal connections.