50 Percent of Emails and Texts are Misunderstood, But There’s an Easy Way to Change That

Digital communication permeates every aspect of the modern workplace, from emails to texting to messaging to the chat feature in Microsoft Teams. Unfortunately, “people think others understand their messages 90 percent of the time, but the actual statistic is only 50 percent,” according to Nick Morgan, author of “Can You Hear Me? How to Connect with People in a Virtual World.”

How do we make sure our messages aren’t misunderstood half the time? In his article, “50 Percent of Emails and Texts are Misunderstood, But There’s an Easy Way to Change That,” Ryan Jenkins states there’s a simple solution: use emojis.

Not only is emoji acceptance in the workplace growing (61% of emoji users use them at work), but research demonstrates that the same part of the brain that processes human faces also processes emojis. “When an emoji conveys a human emotion, it can be transferred in a text. Therefore, emojis help communicators manage the emotional tone of digital messages. And emojis help recipients interpret the tone of digital message,” writes Jenkins.

The modern workplace includes increased digital communication as well as increased emoji use—read this article in its entirety to understand the benefits of using emojis at work 😊

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NSW: Assisting assistive technologies


According to the World Health Organization, more than one billion people globally are living with a disability, yet only one in ten has access to assistive technology.

Inclusion is an important topic for Microsoft; to help everyone get the most from accessibility resources, the company has created the Disability Answer Desk (DAD). It’s free, 24/7 technical support from Microsoft experts trained in assistive technologies. All organizations have assistive technology needs, and for some its absolutely crucial.

View this video to learn how the New South Wales education department utilizes Microsoft Teams to address assistive technology needs for its students and staff.

Building a Microsoft Teams Custom Solutions practice

Every team has unique needs. Microsoft Teams is the teamwork hub and solution-tool to address those needs and help your customers reach maximum business outcomes.

Help your customers realize the value of Microsoft Teams with a custom solution that integrates workflows and business processes in a single hub for teamwork, increasing productivity across the organization.

Follow the recommended steps in this practice-building infographic—download it now!

View: Building a Microsoft Teams Custom Solutions practice

The Company Of The Future Has A Soul

Blake Morgan, author and speaker on customer experience, companies, and the future, states that it’s clear that the most successful companies will be the ones that focus on enriching the lives of the people associated with it. It’s not just about profits—it’s about caring for other humans and our world. She says that people are frustrated by governments and their inability to make change as quickly as people want, and that instead people have turned toward corporations and businesses to make a greater, more efficient impact on society. “The company of the future has a soul,” writes Morgan, “it has a purpose and contributes to the well-being of its customers, employees and community.” Read her entire article and watch her short video, “The Company of the Future Has a Soul” for a richer understanding of what the best companies of the future embody.

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Airlines, among other major industries, confident with Teams as its hub

Microsoft has identified the airlines as one of the most successful industries when it comes to utilizing the widespread value of Microsoft Teams. At the Operations level alone, Teams plays a crucial role with maintenance and repair, fleet management, overbooked flights, incident prevention, and communication with cabin crew as well as flight status.

App integrations such as Notification Bot and Flight Team Creation support Teams as a communication hub for emergencies or quick, path-altering activity. Established flight team rosters, @mentions in chats and channels for instant attention, and quick access to information helps stakeholders with decision making and context. Quick decision-making and informing employees of changes—Microsoft Teams is set up for this, and more.

There are many other industries experiencing success with Teams! Subscribe now to learn how Microsoft Teams can help your business manage people, updates, and information in a quickly changing workplace and world.

View: Airlines, among other major industries, confident with Teams as its hub

Construction giant gains competitive edge with zero-trust approach to security

When The Walsh Group—one of the largest construction contractors in the United States—moved to the cloud, it realized it needed better ways to manage who accesses its systems. The company set up identity as the control plane—with Microsoft Azure Active Directory at the center and a zero-trust security stance to better protect access to all its resources. Now, The Walsh Group CIO says the company leads the industry in securing access to its hybrid environment, giving it a competitive advantage. Read the article for more.

View: Construction giant gains competitive edge with zero-trust approach to security

NSW: Preparing students for the future


Globally, education looks different in various regions. But one common commonality is for student exposure to technology so they can develop skills that will be useful in their future.

In New South Wales, Australia, one of the goals of incorporating Microsoft Teams into the education department is to provide and prepare students for whatever the future might deliver. As one educator stated, “Being digitally resilient and actually understanding how to use technology the right way…I think that really is the key.”

View this video to learn how a large organization utilizes Microsoft Teams to prepare students for the future.

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